Wine Company Full Satisfaction Guarantee

Our wine company is proud of every single product that we sell. Wine Surprise's goal is for you to fully enjoy your premium wines and wine accessories. You must be fully satisfied with every wine and accessory, the price and our service or you get a full refund of the purchase price.

Here's how our wine company unconditionally guarantees all the products that we sell. When you receive your order, you have one week to taste the wine or use the accessories. If after your first glass of wine you are not fully satisfied with the product, price, or with our service, for any reason, then just contact us at sales@winesurprise.com and a Return Merchandise Authorization (RMA) Number will be provided. Properly seal the remaining bottle of wine (or properly repack you accessory), place this RMA number on the shipping box and send it back to us. A full credit of the purchase price, minus the shipping charges, will be issued upon us receiving the returned items. We are the only online cigar company that will take back the wine after you have tasted your first glass. That's how confident we are of the products, their accurate descriptions, the low discount price and our service.

If you receive wines and/or accessories that were damaged during shipment, immediately contact UPS or the U.S. Postal Service (depending on the carrier who delivered the box) and report it. After reporting the damage to the carrier contact us . We will promptly replace the shipment free of any charges to you.

Wine Surprise stands behind every product that we sell so shop online with confidence.